Complaints & Suggestions

The Management Committee acknowledges their responsibility under the Children’s Services Regulation 2004 to provide appropriate procedures for handling of complaints.  Consumers have the right to make a complaint or suggestion about the service they receive.  Services benefit from feedback from their consumers as problems can be identified and addressed to improve the quality of service.

Our Complaints Policy outlines the appropriate channels for families, staff, and management committee members to initiate or receive a grievance, suggestion or complaint relating to the service.  All feedback will be documented with respect for confidentiality and responded to by following the sequential steps outlined in this policy.

The following options are available to families wishing to make a complaint or suggestion:
• Address verbally with the Director or Management Committee, either in person or by telephone (02) 6352 3798 or 0427070871
• Address with the Department of Community Services on 1800 000 164 (P O Box 2165, Orange  NSW  2800)
• Put in writing, in a sealed envelope, addressed to the Director or Management Committee.
• Address verbally with the staff person at session.
• Put in writing and email to admin@gallgum.ngo.org.au

For more in depth information please refer to our Complaints Policy which is held in our Policy Folder and is available at each session and at our Office.
 
CHILD PROTECTION
General Public and Self Referrals – DOCS HELPLINE 132111